SHIPPING & REFUNDS
SHIPPING POLICY
Processing Time: Orders are processed within 2-3 business days.
Shipping Methods: We offer both standard and expedited shipping options. Choose your preferred method at checkout.
Shipping Costs: Calculated at checkout based on order weight and destination.
Tracking Information: Once your order is shipped, you will receive an email with tracking details.
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Shipping & Lost Packages
Bliss Cacao is not liable for lost or stolen packages. The risk of loss and ownership for such items pass to you upon our delivery to the carrier.
It is your responsibility as a customer to provide the correct, deliverable, physical address for delivery. For undeliverable shipments returned to us, please send an updated delivery address to equatordistribution@gmail.com with your order number. We will send you an invoice for postage to send to the new or corrected address once the original shipment returns to us.
After placing your order, please keep an eye out for your package delivery. Cacao left in a hot location will melt.
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International Shipping & Customs
International Shipping: Available to select countries. Additional fees may apply. All international orders include tracking.
Please know that shipments may be subject to import charges, which are the responsibility of the purchaser. Cacao does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid in order for your package to clear customs.
REFUND POLICY
Due to our product being a food item, all sales are final and non refundable.
We encourage customers to taste one of our products intimately before ordering in a bulk.
Please note that we source our cacao from wild, regeneratively organic farms and the taste may change from time to time. Please allow for a small adjustment period, especially if you’ve been working with other types of cacao recently. The taste and aroma of cacao changes drastically across the board depending on the type of bean, the season and what other trees/plants/fruits were growing around the cacao.
Bliss Cacao is committed to carrying cacao sourced directly from small wild farms and honoring the origins of this sacred gift from Mother Earth. Thank you for your support of Bliss Cacao.
Please remember we are not a big corporation i.e. Amazon, and all customer service is still handled by me (Gonul).​
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Exchange Policy: Exchanges are available for defective or damaged products. Please contact our customer service to initiate an exchange.
Contact Us: For any questions regarding shipping or returns, please reach out to our customer service team at email address